Terms & Conditions
Last updated: July 29, 2026
These Terms & Conditions govern the garment cleaning, laundry, dry cleaning, and pickup & delivery services provided by Bright & Tidy Laundry Services (“Bright & Tidy,” “we,” “us,” or “our”). Please read them carefully, as they set out your rights, obligations, and the scope of the services we provide.
1. Application
By using our services you agree to be bound by the following terms and conditions, which may change from time to time without notice.
2. Payment Terms
All prices, express fees, special care fees, designer care fees, plus tax and enviro for our Goods and Services are detailed on your invoice as the final price charged to provide you with Bright & Tidy's services. The final invoice is attached to your garment cover bag upon return. For additional copies of your final invoices, visit our website brightandtidylaundry.com and log in to your account, or call Bright & Tidy at +1 (786) 488-5248; certain limitations apply.
Any price list obtained/viewed and/or quoted for any garment cleaning or service is subject to change without notice. Visit our website brightandtidylaundry.com to request our Base Counter Price List, which will be emailed to our clients or potential clients upon request. Bright & Tidy offers elite couture services, yacht services, and hotel and corporate services, to which our Base Counter Price List does not apply.
All invoices must be paid on collection of garments or as otherwise directed by us, and we reserve the right to retain your goods until payment in full is received.
All credit card or debit card payments
You hereby authorize Bright & Tidy to charge the credit card left on your account on a periodic basis for the amount due for services under your account. This credit card authorization will remain in force to continue to provide you with one-time or ongoing recurring dry cleaning and laundry services, along with our pickup and delivery services. You understand that all prices on your invoices are final, that they will be attached to your items upon return, and that they are accessible daily under your account history for your review electronically via your account online at brightandtidylaundry.com or via the Bright & Tidy app. You understand that Bright & Tidy is accepting the credit card information provided by you as accurate and owned by you, or that you are authorized by the credit card holder to provide Bright & Tidy this authorization to charge the services to the credit card on your account. Bright & Tidy disclaims any and all liability from unauthorized credit card information provided, and it is the credit card holder's and the Bright & Tidy account holder's sole responsibility to ensure the credit card information provided to Bright & Tidy for payment is accurate and valid. Once you provide the credit card payment information to Bright & Tidy via your account online or via phone to our customer service, you should note that only the last 4 digits of the credit card provided will appear in our system to our staff, along with the expiration date. Due to the recurring nature of the dry cleaning and laundry pickup and delivery service Bright & Tidy provides to you and its customers, Bright & Tidy does not collect your signature for your credit card authorization, and you hereby accept unconditionally that by signing up for Bright & Tidy's services you waive any physical signature authorization to charge the credit card on your account. You can opt out of the credit card physical signature waiver by contacting us to arrange to drop off and pick up your garments in person at our Edgewater, Miami location and present your credit card each time you would like services and sign your credit card slip.
Credit-card chargebacks
You agree that you will not charge back any credit card or debit card payments made to Bright & Tidy for any reason. You must notify Bright & Tidy in writing via email of any item in dispute within 48 hours of the service completion/delivery date. Bright & Tidy will make all attempts to validate your dispute in accordance with company policy, guidelines, rules, or management discretion. If Bright & Tidy accepts the claim, it will issue a credit back to your Bright & Tidy account or credit your credit card back for the accepted claim and accepted claim amount. Bright & Tidy has sole discretion to accept any customer dispute claim. Under the terms of this service agreement with Bright & Tidy, you accept waiving your credit card chargeback rights for any disputes surrounding the services charged by Bright & Tidy. Under this terms of service agreement herein, you also authorize your credit card company or debit card bank and/or Bright & Tidy to reverse any chargebacks made by you, the cardholder or account holder, at any time as part of your chargeback waiver. At any time, you may contact Bright & Tidy or go online to your account and remove your credit card or debit card on file as your form of payment.
3. Collection of Garments
Whilst we shall make every possible effort to process garments within the prescribed time frame, we shall not be liable for delays. In the event that garments are not collected within ninety (90) days, we reserve the right to dispose of them as we see fit and shall not be held liable for any loss that you may suffer in such an event.
4. Care for Garments
To protect your garments, we follow the Care Label instructions on each item we process. If you request garment treatment which is contradictory to that indicated on the Care Label instructions, we will make an attempt to contact you and advise you of the potential risks associated with proceeding with the treatment. If we are unable to gain your informed approval to proceed, we shall refrain from cleaning the garment in question. If you authorize us to proceed, you must assume responsibility for any damage to the garments.
We accept no liability for garments that have missing or removed Care Labels.
We check garments for any damage that could be exacerbated by the laundering/dry-cleaning process. If we have any concerns regarding a garment, we will try to contact you and obtain your approval to tailor the garment ahead of cleaning it. If we are unable to gain your approval, we shall refrain from cleaning the garment in question. Likewise, if we have any concern about the colorfastness, age, or condition of the garment, we will contact you in a similar fashion to obtain your approval or return the garment to you untreated.
5. Safe Cleaning
We offer a safe cleaning. This means we will process every garment we accept safely. This does not mean we will remove every stain from every garment. If it is our professional opinion that stain removal will be unsafe, or will compromise our safe cleaning guarantee, stain removal efforts will cease.
6. Damage
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials (such as sun fading on curtains) which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing.
In dry-cleaning, wet cleaning, and laundering, we cannot guarantee against color loss, color bleeding, or shrinkage, or against damage to weak and tender fabrics. There are many stains that are not visible to the naked eye and only appear when cleaning is performed; these usually turn into spotted discoloration of the fabric. Typical examples may be cologne, pool water, cleaning sprays, hair dye, certain alcohols, fermented items, aerosols, deodorants, dog splash, car cleaners, and more. Bright & Tidy removes many stains in its process and does not create stains or discoloration. The stain, visible and invisible, is the liability of the client, not Bright & Tidy, and the client waives any and all liability for loss of color or discoloration.
Given the delicate nature of some leathers and suede, all leather and suede garments are cleaned entirely at your own risk, and we do not accept any responsibility or liability for any damage or fading as a result of the dry-cleaning process.
Under no circumstances is Bright & Tidy liable for any discoloration, loss of color, bleeding, missing beads, rhinestones, or any other ornate affixed items on a garment. Bright & Tidy is not liable for any pleat distortion or pleat loss of integrity. Multi-fabric designer items may not hold up in the dry cleaning or cleaning process due to the delicate nature of the designer's style, despite the cleaning label instructions; under these circumstances, as determined by Bright & Tidy, if any damage occurs the client will waive any liability.
Couture garments, vintage pieces, and one-of-a-kind or runway pieces will be handled with professional care, but due to the delicate nature of these items, any damage that occurs will be waived by the client, and Bright & Tidy will be held harmless for any amount. Specifically, any item that has/had a retail price of $1,000 or more must be disclosed to Bright & Tidy via email at info@brightandtidylaundrys.com in advance of cleaning, via the receipt. Bright & Tidy charges a minimum risk fee of 10% of the cost of the item for these special couture, vintage, and similar pieces. For example, a couture gala dress by Versace costing $20,000 will have a minimum cleaning cost of $2,000. It is the client's responsibility to inform Bright & Tidy of the actual cost of the garment in advance of cleaning to ensure proper additional measures are taken to care for the garment; to give Bright & Tidy ample opportunity not to take on the risk of damaging the high-retail-cost item; and to provide an opportunity to charge the 10% price to clean the garment whose original cost was over $1,000.
Our liability with respect to any lost or damaged garments caused by Bright & Tidy shall not exceed the industry-standard maximum of ten (10) times our charge for cleaning that garment, regardless of brand or condition, and a maximum limited liability dollar amount of $1,000.00 for any one garment or item.
No claims for damages will be recognized unless you advise us of the same within forty-eight (48) hours of collecting the garments.
7. Loss of Garments
We exercise utmost care in processing garments received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, we ask that you advise us of any discrepancy within 24 hours of picking up your garments so that we may investigate the matter and make a determination. Under NO circumstances will Bright & Tidy consider any lost item or garment claims reported after 30 days from drop off or pickup.
Our liability with respect to any lost or damaged garments caused by Bright & Tidy shall not exceed the industry-standard maximum of ten (10) times our charge for cleaning that garment or item, regardless of brand or condition, and a maximum limited liability dollar amount of $1,000.00 for any one garment or item if the 10-times cleaning fee exceeds $1,000.
8. Personal Items
Please check all of your garments for money, jewelry, or other valuables prior to depositing them with us. If we find any valuables in your garments, we will make every effort to return them to you, but we cannot be held liable for the loss of any such articles that are forwarded to us.
9. Re-Cleaning
We inspect every garment before returning it to you to ensure that it meets our strict quality measures. It should be noted, however, that we may not be able to remove all stains safely from your garments, but we will make every attempt to remove stains without damage to your garment.
10. Jurisdiction
These terms and conditions shall be governed by and interpreted in accordance with the laws of the State of Florida, and the parties shall submit to the jurisdiction of the courts of Miami-Dade County, in the State of Florida.
11. Notices
Any legal notices must be sent by certified mail with return receipt to:
Bright & Tidy Laundry Services
Attention: Legal Matters
Edgewater, Miami, Florida
Any lost or damage claims inquiry must be made via email and must include a copy of the referenced item bar code tag number and/or invoice receipt number, or a copy of the Bright & Tidy receipt, sent to info@brightandtidylaundrys.com, along with a copy of the original store receipt for the item or garment that is the subject of the customer claim. Customers can access their Bright & Tidy receipts on our website or request a copy from Bright & Tidy by calling us or emailing info@brightandtidylaundrys.com. Admin fees of $150/hour may apply if Bright & Tidy personnel are requested to perform historical research beyond the most recent 60 days from the date of inquiry.
Any service inquiries can be made via email at info@brightandtidylaundrys.com. Any accounting inquiries can be emailed to info@brightandtidylaundrys.com. Bright & Tidy's phone number is +1 (786) 488-5248. Website: brightandtidylaundry.com.
12. Enviro Fee
Bright & Tidy charges an enviro fee equal to 5% of the total amount on all orders; this is not a local, state, or federal tax. This fee supports our environmental sustainability efforts in providing our clients and community with leading, environmentally healthy dry-cleaning products, techniques, practices, communications, and alternatives for our local market.
13. Taxes and Fees
Bright & Tidy charges Florida sales tax of 7% for garment alterations or any other goods sold. All orders for dry cleaning and laundry service are provided with no sales tax.
14. Privacy
We will use your customer information in the regular course of providing services to you. We respect your privacy and warrant that any information you give us will be held with the utmost care and security and will not be used in ways to which you have not consented. Providing us with correct and up-to-date personal information allows us to better serve you by (1) contacting you about any issues which may arise during the handling of your garments; (2) mailing to you special promotional materials; and (3) processing your credit card payments. For full details on how we collect and handle your data, please see our Privacy Policy.