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Privacy Policy

Last updated: October 31, 2024

Bright and Tidy Laundry Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Bright and Tidy Laundry Services.

This Privacy Policy applies to our website, brightandtidylaundry.com, and its associated subdomains (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions "Company," "we," "us," or "our," it refers to Bright and Tidy Laundry Services, based in Miami, Florida, that is responsible for your information under this Privacy Policy.
  • Country: where Bright and Tidy Laundry Services or the owners/founders of the company are based — in this case, the United States.
  • Customer: refers to the company, organization or person that signs up to use the Bright and Tidy Service to manage relationships with consumers or service users.
  • Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit our site and use the services.
  • IP address: every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  • Personnel: refers to those individuals who are employed by Bright and Tidy or are under contract to perform a service on behalf of one of the parties.
  • Personal Data: any information that directly, indirectly, or in connection with other information allows for the identification or identifiability of a natural person.
  • Service: refers to the service provided by Bright and Tidy as described in the relative terms (if available) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: Bright and Tidy's site, which can be accessed via this URL: brightandtidylaundry.com.
  • You: a person or entity that is registered with Bright and Tidy to use the Services.

What Information Do We Collect?

We collect information from you when you visit our service, register, place an order, subscribe to our newsletter, respond to a survey or fill out a form:

  • Name / Username
  • Phone Numbers
  • Email Addresses
  • Billing Addresses
  • Age
  • Password

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs).
  • To improve our service (we continually strive to improve our service offerings based on the information and feedback we receive from you).
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
  • To process transactions.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails.

When do we use customer information from third parties?

We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming our customer, we receive information from a third party that provides automated fraud detection services to us. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and our service, database storage and management, e-mail management, storage marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through our service. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the service in a shared location, and type of device used to visit the service.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?

We will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use Your Email Address?

By submitting your email address on our service, you agree to receive emails from us. You can cancel your participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. Email addresses submitted only through the order processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Could my information be transferred to other countries?

We are incorporated in the United States. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through our service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

Can I update or correct my information?

The rights you have to request updates or corrections to the information we collect depend on your relationship with us. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to legal and technical limitations), by cancelling your account. To protect your privacy and security, we may take reasonable steps to verify your identity before granting you profile access or making corrections.

Personnel

If you are one of our workers or applicants, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants. You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of us or any of our Corporate Affiliates, or in the event that we discontinue our business or file (or have filed against us) a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with us. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide service to you and fulfill the purposes described in this policy. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or depersonalize it so that we can't identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider's database, only to be accessible by those authorized with special access rights to such systems, and required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to us.

Governing Law

The laws of the State of Florida, United States, excluding its conflicts of law rules, shall govern this Agreement and your use of our service. Your use of our service may also be subject to other local, state, national, or international laws.

Your Consent

By using our service, registering an account, or making a purchase, you consent to this Privacy Policy.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by us. We are not responsible for the content, accuracy or opinions expressed in such websites. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website is subject to that website's own rules and policies.

Cookies

We use "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Remarketing Services

We use remarketing services. Remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited our website, allowing us to reach you on the websites and platforms you use most.

Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

Kids' Privacy

We do not knowingly collect information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data without your permission, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page and/or update the Privacy Policy modification date below.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products or services) or provide links to third-party websites or services ("Third-Party Services"). You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Tracking Technologies

  • Google Maps APIs: a tool used to create custom maps, searchable maps, check-in functions, live location data, and route planning. Google Maps API may collect information from you and from your device for security purposes, held in accordance with its Privacy Policy.
  • Cookies: we use Cookies to enhance the performance and functionality of our service. Without these cookies, certain functionality may become unavailable.
  • Local Storage: sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data with an enhanced capacity compared to cookies.
  • Sessions: we use "Sessions" to identify the areas of our website that you have visited.

General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA). GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control EU residents have over their personal data.

GDPR adds requirements regarding how companies should protect individuals' personal data that they collect and process. Beyond compliance, it's simply the right thing to do. We strongly believe that your data privacy is very important, and we already have solid security and privacy practices in place that go beyond the requirements of this regulation. People covered by the GDPR have the right to access their own personal data, request a copy of their data, and request that their data be updated, deleted, restricted, or moved to another organization.

California Residents (CCPA)

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it. California residents may exercise the following rights:

  • Right to Know and Access. You may submit a verifiable request for information regarding the categories and specific pieces of Personal Information we collect, use, or share.
  • Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
  • Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
  • Right to opt out of the sale of personal data. We do not sell the Personal Information of our users.

If you make a request, we have one month to respond to you. For more information about these rights, please contact us.

Contact Us

Don't hesitate to contact us if you have any questions:

  • Email: info@brightandtidylaundrys.com
  • English: Frank Ortiz — +1 (786) 488-5248
  • Español: Susana Mossucca — +1 (786) 791-0152